pixelshifter.art
Shipping
All orders are processed from Melbourne, Australia in partnership with Format Printing & Framing.
Original artworks, limited edition prints, and framed print orders are professionally produced, packed, and dispatched with care from Melbourne.
Standard delivery time for framed Australian orders is approximately 2 weeks from the date of purchase, including production and dispatch time. Tracking details will be provided once your order has been shipped.
International orders are available for print-only purchases and are shipped rolled in protective packaging. International customers are responsible for any customs duties, taxes, or import charges that may apply.
Shipping timeframes are estimates only and may vary depending on destination, courier services, customs processing, and other factors outside our control.
Full details regarding print production, framing, and delivery can be found on our Format Printing & Framing page.
Damaged or Lost Items
All framed works are carefully packaged and fully insured against loss or damage during transit.
If your order arrives damaged, please contact us within 2 days of delivery at info@pixelshifter.art and include photographs of both the damaged item and the packaging so we can submit a claim with the courier.
If an item is lost in transit, please contact us and we will work with the shipping provider to investigate.
Returns
Due to the nature of original artworks, limited edition prints, and made-to-order products, change-of-mind returns are generally not accepted.
Please choose carefully before purchasing.
Returns are only accepted for damaged, faulty, or incorrectly supplied items, and must be approved prior to return.
Refunds
Where a refund is approved, it will be processed using the original payment method where possible.
Refunds are not provided for shipping delays caused by couriers, customs, or circumstances outside our control.
Nothing in this policy excludes your rights under Australian Consumer Law.
Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund for goods that arrive faulty, damaged, significantly different from their description, or otherwise fail to meet consumer guarantees.
Contact
For all shipping, returns, and refund enquiries, please contact:
info@pixelshifter.art
